There has been significant growth in population diversity in the last 10 years. Results of the 2016 Census show that 21% of the population speak a language other than English. This growth in diversity coupled with an aging population places a large financial burden on the health sector. With access issues and growing cost in-efficiencies in the current onsite (face to face) service model, the market needs to identify new and alternate ways of meeting the linguistic needs of non-English speaking patients.
"It was fantastic, it is such a game-changer in ED and it was so helpful - thank you"
"I felt heard and understood today. This is good way for patients like me to get help when we cannot communicate."
This hospital service achieved the ability to match linguistic need with the clinical requirement at the point of care, using either on-demand phone, on-demand video or face-to-face interpreters. Patients, carers and medical practitioners have all been able to communicate more effectively. The success of our ezispeak's work at The Alfred meant clinical staff, carers and patients see video and telephone interpreting as an efficient and effective alternative in the event that onsite interpreters are not available.