When APM came to ezispeak, they were looking for a new approach to language services. They had a lack of clarity about their cost to serve and no flexibility with service design. They were accustomed to using a pre-booked interpreter solution, which was hampering their ability to serve their clients at the point of need. The impending creation and launch of their new company wide platform gave them the opportunity to implement a new solution which would assist them in scaling their services.
ezispeak worked with APM to create a new interpreting solution, one that gave their employees complete control over how they wanted to engage language services, via both the delivery method, and whether it was pre-booked or on demand. This simple to use tool sat within their new intranet system, and allowed APM to engage an interpreter in a matter of seconds. This was then complemented by ezispeak’s reporting tools, powered by Power BI, giving APM complete visibility over their usage, costs and service levels – all critical KPIs for effective vendor management.