Nelson Financial Services helps clients adopt good money management skills, manage budgets, ways to manage debt and plan for a life events as well as work on their behalf with taxation, superannuation and insurances companies. Nelson Financial Services also provides community education programs to assist members of the community improve their financial management skills. Given the level of language diversity in their catchment region, this client needed a fast, responsive and confidential approach to providing language support to their clients when English was not their first language. With concerns around privacy and confidentiality, Nelson Financial Services wanted to ensure interpreters assisting their clients did not live in the specific region to protect their client's right to privacy.
ezispeak worked with Nelson Financial Services to design an on demand telephone interpreting solution which delivered instant access to language support in over 300 languages. The solution engingeered by ezispeak supported geomapping which routed calls to interpreters who lived outside the client's catchment area. This approach ensured anonymity and protection of privacy for clients as this was a major consideration given sensitivities around the subject matter. We were pleased to deliver a solution that put the minds of Nelson Financial Services staff at ease as they could be rest assured knowing their advice was being delivered by an independent third party with no conflicts of interest.