Case Study

Telstra

Telecommunications

Telstra had a need to communicate with international delegates that visited their Global Operations Centre. At times, delegates were from alternate regions that spoke several dialects. Therefore a solution was required that would allow senior Telstra executives to conduct meetings and presentations in English whilst allowing their delegates to listen and communicate in their own language - at the same time.

Challenges

- International visitors preferred to communicate in their own language

- Costs of providing onsite simultaneous interpreters was prohibitive

- A technology led solution was needed for real-time language support

Outcome

- ezispeak delivered a simultaneous interpreting platform which provided access to simultaneous interpreters who interpreted presentations and multi-party conversations in multiple languages.

The Challenge

Telstra's Global Operations Centre frequently hosts international delegates from all over the world with the majority of delegates visiting from Asia and Europe. On many occasions, international delegates came from countries where English is not their first language. This meant holding presentations, delivering technical demonstrations and engaging in conversation was difficult for all parties concerned.  

Telstra

From The Users

The Outcome

Telstra needed a technology-led solution that provided remote access to professional and competent interpreters for their meetings with international delegates. ezispeak provided Telstra with an end-to-end solution which comprised of a remote simultaneous interpreting platform that that allowed delegates to watch and listen to presentations and technical demonstrations in their own language with the support of simultaneous interpreters whilst the senior executives presented and communicated in English. This helped the delegates and senior executives communicate flawlessly and without the significant costs normally associated with onsite simultaneous interpreting.

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Telstra

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