All New Zealanders require access to essential services like power, gas and water; ezispeak helps New Zealanders from completely different backgrounds get that access. By using ezispeak, you can not only serve your migrant customers better, but better engage them in their native language and channel of choice.
Reduce your customer’s effort by giving them language at the point of need for every channel.
A true consumption-based solution means you only pay for what you use. That means more money in your pocket.
Faster language support means you meet your first contact resolution targets.
Better engagement of your migrant customers for sales and service drives greater NPS and CSAT.
Guaranteed quality of service means there’s virtually no risk because nothing is lost in translation.
We are trusted by some of the biggest and best companies in New Zealand and Australia.
We commenced using ezispeak Interpreting Services in August 2014. Our experience to date has been very positive. We have worked closely with their team to ensure not only a smooth transition from our previous provider but also ways to improve our customer experience along the way. ezispeak have, at all times, been professional, reliable, helpful and very prompt to react to any issues or suggestions."
ezispeak has extensive experience working with energy market retailers by optimising the delivery of language services. When we look at how clients procure phone interpreting services, we immediately go to service design. It's how we identify opportunities for improvement, which remove process and financial waste. More importantly, we're able to automate many processes which other suppliers in the market cannot. Furthermore, we're able to deploy services which align with our client's operational objectives which improves migrant customer experience and increases agent productivity.
With ezispeak, you can be assured that you have a partner as committed to your success as you are.
All ezispeak language practitioners are trained and supported in all our customers’ businesses, keeping them fully aware of what makes your business unique.
No business is the same – that’s why ezispeak creates bespoke holistic language solutions to suit your business. Omnichannel language support, website localisation, translation – we do it all.
ezispeak language practitioners are available when you need them, how you need them.
Our unmatched quality assurance processes underpin our commitment to quality.
All ezispeak clients have a dedicated Customer Success Manager, providing fast communication and support.