Author/s

Dan Steadman

How to make your money go further with ezispeak

We are operating in a vastly different economic climate today. In fact, we are all looking for ways to save money whether from changing our procurement practices, to rationalising costs or employing more automation to increase efficiencies.

We all need to do more with less. And it is necessary to do this to run a smart business these days.

But here is the thing. Many businesses are wasting money every single day, and they are not even aware of it. Particularly when it comes to language support for migrant customers.

For some organisations, having a language service provider (LSP) can be a bit of an afterthought. They know they need it, but they do not really know to best use it, and more importantly for them, they do not know how to maximise the value spent on providing these services.

At ezispeak, we do.

While you need to look at the average cost to serve a migrant customer, it is not that straight-forward - solely looking at the cost per call. From our many years of experience, there are many levers that impact overall ‘value for money.’

Yes, you want an LSP that is competitive commercially. But being competitive commercially does not just mean offering the lowest cost per call. It is a broader discussion.

Based on numerous situations, we have come to intimately understand what underpins a good commercial relationship from the outset - it is a win-mentality for our clients and ezispeak.

You want to be able to say “I am going to give you XXX number of services – but I want this price.” Furthermore, I want the services to be delivered this way to our customers – and you’re going to pay us in the event we don’t get that experience.”

We think that is fair.

There are situations where we work with new clients to remove enormous amounts of process inefficiencies which leads unnecessary spend in language services. It is simply not needed. A perfect example of this is clients getting calls outside their normal hours of operation and they are still charged because an interpreter was waiting to be connected. Why? They were closed.

How is this fair and commercially appropriate? It is not. It is easy to see how your costs can quickly escalate through no fault of your own.

But how do you rectify this?

The easy answer is to partner with an LSP that are subject matter expects in transforming how language services can be delivered at reduced costs and better quality.

The good news is that ezispeak ticks both those boxes, and so much more besides.

Why not contact ezispeak today? We can look at your existing language services expenditure, and we can find ways to save you money, and give you a better level of service in the process.

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