Want to join the Open Syndicated Contract?

Learn how government departments and agencies can sign up.

How to join the Government contract.

Can you participate in the Open Syndicated Contract?

Establishing eligibility to join the new contract

Telephone interpreting services and Video interpreting services are being provided through a new contract for government agencies. It’s an open syndicated contract in line with New Zealand Government Property and Procurement Rules (NZGPP).

Central government departments, crown entities, local government authorities, district health boards and all other agencies generally entitled to purchase services under collaborative contracts are eligible to join the new syndicated contract directly.

All eligible agencies can join the new government contract and enjoy its benefits.

If you are unsure about your eligibility you should visit the NZGPP website, check the eligibility rules and if necessary apply for an eligibility assessment.

Getting started is easy.

If you’re an eligible agency, you need to sign up to the Open Syndicated Contract.

There’s two ways you can do this.

- Please call our Toll Free Number for NZ Customers and select Customer Service for assistance – 0800 453 771

- Complete our online form to the right and a member of the team will get back to you.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
Oops! Something went wrong while submitting the form.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
Oops! Something went wrong while submitting the form.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
Oops! Something went wrong while submitting the form.

How to start using the new service

Once you’ve signed up, things move pretty quick! Upon successful application to join the contract, we will:

Any questions?

Do I need to prebook a video interpreter?

ezispeak requires three hours to deliver a video interpreter – however we do appreciate there may be circumstances where this notice period is not possible. In these instances, please contact our Team on 0800 453 771 in order for us to meet this requirement.

I need urgent access to a telephone interpreter! Can you help?

Absolutely.

We have established an interim process for eligible agencies to access telephone interpreting whilst they are finalising their agreement. Please call our Customer Service team straight away and they will be able to assist you immediately.

Do I need to prebook a telephone interpreter?

No you do not.

ezispeak provides an on-demand interpreting service which extends to over 180 languages. However if the language you require is rare or an emerging language, we advise to prebook this with us, particularly if you have a scheduled call/meeting with your non-English speaker.

Some languages connect quickly and others don’t. Why is that?

Our model is designed using best practice principles in capacity management. This means, based on demand, we ensure we have the right mix of interpreters by skill and time of day. There may be times when the call takes a little longer to connect but as the service progresses, these times will reduce dramatically.

How can I log feedback or lodge a complaint?

Simple. Go to our online self-service page to submit a ticket. A member of the team will respond within 3 hours.

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