Telephone interpreting services and Video interpreting services are being provided through a new contract for government agencies. It’s an open syndicated contract in line with New Zealand Government Property and Procurement Rules (NZGPP).
Central government departments, crown entities, local government authorities, district health boards and all other agencies generally entitled to purchase services under collaborative contracts are eligible to join the new syndicated contract directly.
All eligible agencies can join the new government contract and enjoy its benefits.
If you are unsure about your eligibility you should visit the NZGPP website, check the eligibility rules and if necessary apply for an eligibility assessment.
ezispeak requires three hours to deliver a video interpreter – however we do appreciate there may be circumstances where this notice period is not possible. In these instances, please contact our Team on 0800 453 771 in order for us to meet this requirement.
We have established an interim process for eligible agencies to access telephone interpreting whilst they are finalising their agreement. Please call our Customer Service team straight away and they will be able to assist you immediately.
No you do not.
ezispeak provides an on-demand interpreting service which extends to over 180 languages. However if the language you require is rare or an emerging language, we advise to prebook this with us, particularly if you have a scheduled call/meeting with your non-English speaker.
Our model is designed using best practice principles in capacity management. This means, based on demand, we ensure we have the right mix of interpreters by skill and time of day. There may be times when the call takes a little longer to connect but as the service progresses, these times will reduce dramatically.
Simple. Go to our online self-service page to submit a ticket. A member of the team will respond within 3 hours.