Need access to the national telephone & video interpreting service?

Learn how to access the national Telephone & Video Interpreting Service for community based organisations including NFP & NGO

Not sure if you’re eligible to join the new contract? Determine your organisational status!

Who can buy from Collaborative Contracts?

Any agency that’s part of the New Zealand Public Sector can use collaborative contracts including All-of-Government contracts, open syndicated contracts and common capability contracts. Some other agencies can also use the contracts – check the list of eligible agencies if you’re not sure. If you’re not automatically eligible, you can apply.

Eligible Agencies

1- the Crown (including the Governor-General); or

2- the Ministers of the Crown; or

3- the following persons, organisations or entities:

- each Public Service department, as defined in section 27 of the State Sector Act 1988; or

- the New Zealand Defence Force, the New Zealand Police, the New Zealand Security Intelligence Service, the Parliamentary Counsel Office, the Office of the Clerk of the House of Representatives and the Parliamentary Service; or

- each Crown Entity, as defined in section 7 of the Crown Entities Act 2004; or

- the Reserve Bank of New Zealand; or

- the Office of the Controller and Auditor-General, the Office of the Ombudsmen, and the Office of the Parliamentary Commissioner for the Environment; or

- each corporation listed in the first schedule to the State Owned Enterprises Act 1986; or

- each local authority, as defined in section 5 of the Local Government Act 2002,

Still unsure?

MBIE (as Procurement Functional Leader for the New Zealand Government) applies an eligibility test when assessing an agency’s eligibility to join any collaborative contract.

The eligibility test applies on an elimination basis as demonstrated in the interactive decision tree below.

Apply for eligibility here.

Eligibility Application for the Telephone & Video Interpreting Services contract.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
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Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
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Ineligible? All is not lost!

Other pathways to accessing the national telephone and video interpreting service.

If your agency is not eligible, contact a participating agency that you are currently contracting or engaging with and approach them about making telephone and video interpreting services procured through the new government contract available to them as a public service. Ineligible organisations may also choose to directly contract ezispeak. You can apply below. Sign up to the new Telephone & Video Interpreting Services contract.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
Oops! Something went wrong while submitting the form.

How to start using the new service.

Once you’ve signed up, things move pretty quick! Upon successful application to join the contract, we will:

Any questions?

How can I log feedback or lodge a complaint?

Simple. Go to our online self-service page to submit a ticket. A member of the team will respond within 3 hours.

Some languages connect quickly and others don’t. Why is that?

Our model is designed using best practice principles in capacity management. This means, based on demand, we ensure we have the right mix of interpreters by skill and time of day. There may be times when the call takes a little longer to connect but as the service progresses, these times will reduce dramatically.

I need urgent access to a telephone interpreter! Can you help?

Absolutely.

We have established an interim process for eligible agencies to access telephone interpreting whilst they are finalising their agreement. Please call our Customer Service team straight away and they will be able to assist you immediately.

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