Partner with the preferred national provider of telephone and video interpreting services

Learn how to access the national Telephone & Video Interpreting Service for Enterprise and SMB.

How to sign up with the new service?

Getting started is easy

If you would like to access the national Telephone & Video Interpreting service, it’s really simple; either.


- Please call our Toll Free Number for NZ Customers - 0800 453 771 - and select Customer Service for assistance.

- Complete our online form below and a member of the team will get back to you.

Everything you need to get started with us.

Sign up to the Telephone & Video Interpreting Services contract.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
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Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
Oops! Something went wrong while submitting the form.

Thank you!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!
Oops! Something went wrong while submitting the form.

How to start using the new service.

Once you've signed up, things start moving pretty quick!

Any questions?

I need urgent access to a telephone interpreter! Can you help?

Absolutely.

We have established an interim process for eligible agencies to access telephone interpreting whilst they are finalising their agreement. Please call our Customer Service team straight away and they will be able to assist you immediately.

Do I need to prebook an interpreter?

For telephone interpreting – no you do not. ezispeak provides an on-demand interpreting service which extends to over 180 languages. However if the language you require is rare or an emerging language, we advise to prebook this with us, particularly if you have a scheduled call/meeting with your non-English speaker.

For video interpreting requests, a minimum three hours is required. If you need a video interpreter in under that period, please call us on 0800 453 771.

Some languages connect quickly and others don’t. Why is that?

Our model is designed using best practice principles in capacity management. This means, based on demand, we ensure we have the right mix of interpreters by skill and time of day. There may be times when the call takes a little longer to connect but as the service progresses, these times will reduce dramatically.

How can I log feedback or lodge a complaint?

Simple. Go to our online self-service page to submit a ticket. A member of the team will respond within 3 hours.

Do I need to prebook an interpreter?

For telephone interpreting – no you do not. ezispeak provides an on-demand interpreting service which extends to over 180 languages. However if the language you require is rare or an emerging language, we advise to prebook this with us, particularly if you have a scheduled call/meeting with your non-English speaker.

For video interpreting requests, a minimum three hours is required. If you need a video interpreter in under that period, please call us on 0800 453 771.

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