Results that speak for themselves

300
+

Languages serviced to clients

99.9
%

Service availability

3500
+

NAATI Qualified Interpreters across NZ + AU

<
25
sec

To connect to an interpreter

40
%+

Annualised cash savings

#
1

Fastest growing LSP in the world

Top service. Transparent results.

Our results are delivered with complete transparency to our clients. From day one, ezispeak was built as a results-based company, and that’s still the case today. Being an ISO 9001:2015 Certified LSP means we regularly go through audits to ensure all our solutions and services are being delivered within best practice standards. This means our clients have peace of mind because they’re working with a business that understands the importance of continuous improvement. To support our quality objectives, we give our clients full visibility over our performance to track usage and our conformance with agreed contract deliverables. They need to know we’re delivering the best possible outcomes, at all times.

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Industries we deliver in.

Since its inception, ezispeak has delivered language solutions to blue chip, market leading companies across health care, retail, utilities, telecommunications, government and more. This experience across such a wide range of industries is unmatched, and with each new client, we’re able to further improve our service and offerings for all clients.

Trusted Nationwide

We are trusted by some of the biggest and best companies in New Zealand and Australia.

We were excited to partner with ezispeak. They’re a challenger brand like Optus with an unwavering focus on using technology to improve the customer experience. It was pleasing to see teams from both organizations working tirelessly to ensure a smooth transition which included our agile project team and ezispeak’s transition team as well as their multilingual interpreters who were instrumental in providing a new and improved service experience for Optus’ multilingual customers.

Xavia Kaka
Optus

Quote

Name
Position
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We were excited to partner with ezispeak. They’re a challenger brand like Optus with an unwavering focus on using technology to improve the customer experience. It was pleasing to see teams from both organizations working tirelessly to ensure a smooth transition which included our agile project team and ezispeak’s transition team as well as their multilingual interpreters who were instrumental in providing a new and improved service experience for Optus’ multilingual customers.

Xavia Kaka
Optus

In early 2014, our organization secured a significant Commonwealth Government Contact which required the provision of interpreting services. We went through a procurement exercise in mid-2014 and selected ezispeak in June 2014, with the decision based on Customer Focus and Service Improvements. Over the course of the contract, ezispeak has proven to be competitive, responsive and committed to continuous improvement as a supplier for our organisation.

Ben Woodward
Bupa

We commenced using ezispeak Interpreting Services in August 2014. Our experience to date has been very positive. We have worked closely with their team to ensure not only a smooth transition from our previous provider but also ways to improve our customer experience along the way. ezispeak have, at all times, been professional, reliable, helpful and very prompt to react to any issues or suggestions."

Ray Pears
Origin Energy

Delivering an appropriate telehealth service is always complex. Alfred Health has had a working relationship with ezispeak since 2015. Their drive for quality and innovation is both inspiring and supportive of our organizational values; hence they are the sole provider of telephone interpreting for our health service.

Cara-Jane Millar
Alfred Health

ezispeak is a more well-rounded fit for us given where our organisation is heading in terms of human-centred design. We have found them to be open to ideas and simply easier to deal with compared to other government providers we’ve worked with.

Shawn King
Yarra Valley Water

ezispeak combines language translation services and contact centre technology to produce the best service available in the market for any business needing competitive and excellent language services for their customer base. After an extended procurement process, we were impressed with ezispeak. The CEO is a great relationship builder who understands her business and the business needs of her clients and I look forward to the future working relationship. I am now a brand ambassador for ezispeak as I have been impressed with their flexibility, cost and willingness to listen - all driven by the CEO.

Brett Shryver
Red Energy

We went through a procurement exercise in 2015 and moved to ezispeak in Dec 2015, with the decision based on Cost, Customer Service and new presence in the industry. During 2016, we have reported a far better financial spend than in previous years and regularly receive an excellent understanding of performance and quality from ezispeak. The on-boarding transition was very flexible and ezispeak demonstrated good quality customer service.

John Fawcett
City West Water

Clients we have helped

Finance

Nelson Financial Services

Nelson Financial Services is a non-profit organisation​​ which provides free support that is professional and confidential. Working with a diverse range of communities, they needed a language services partner who could assist their clients understand their position in order to achieve better financial outcomes.

See Case Study

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Finance

Nelson Financial Services

Nelson Financial Services is a non-profit organisation​​ which provides free support that is professional and confidential. Working with a diverse range of communities, they needed a language services partner who could assist their clients understand their position in order to achieve better financial outcomes.

See Case Study

Telecommunications

Telstra

Telstra had a need to communicate with international delegates that visited their Global Operations Centre. At times, delegates were from alternate regions that spoke several dialects. Therefore a solution was required that would allow senior Telstra executives to conduct meetings and presentations in English whilst allowing their delegates to listen and communicate in their own language - at the same time.

See Case Study

Health

Alfred Health

Alfred Health needed a multilingual version of their navigation app to help their patients move around multiple campuses easily. ezispeak partnered with Alfred Health to deliver this patient experience improvement initiative.

See Case Study

Health

MEDirect

MEDirect has created Australia’s first client-to doctor-direct medicolegal platform. It’s powered by a sophisticated, custom built medicolegal practice management system that drives better health outcomes by facilitating direct collaboration between medicolegal experts and their clients. To support their agenda, they needed a reliable, fast to respond interpreting solution that could scale with them as they continued to grow. ezispeak knew that our video interpreting solution would not only meet their needs as well as their medicolegal experts, but save them money in the process.

See Case Study

Telecommunications

Telstra

As Australia's biggest telecommunications company, Telstra needed a language services provider who could reduce their cost to serve migrant customers through delivering faster connections to interpreters, without sacrificing interpreting quality in the process.

See Case Study

Telecommunications

Optus

Optus needed a language services partner that was as forward-thinking as they are, with a view to maximise technology use to help deliver a better experience to their migrant customers. ezispeak knew that they could not only meet the needs of Optus today, but well into the future too.

See Case Study

Government

Manningham Council

In order to properly communicate with all its residents, the inner city Victorian council of Manningham needed a language service provider who could quickly and accurately translate key documents into multiple languages.

See Case Study

Employment Services

APM

As a well known and respected national employment provider, APM embarked on a transformation project which also incorporated a new approach to communicating with their migrant clients. ezispeak worked alongside APM to integrate language support within their new platforms which would optimise productivity and deliver language at the point of need.

See Case Study

Energy Markets

Energy Markets

ezispeak has extensive experience working with energy market retailers by optimising the delivery of language services. When we look at how clients procure phone interpreting services, we immediately go to service design. It's how we identify opportunities for improvement, which remove process and financial waste. More importantly, we're able to automate many processes which other suppliers in the market cannot. Furthermore, we're able to deploy services which align with our client's operational objectives which improves migrant customer experience and increases agent productivity.

See Case Study

Telecommunications

Telecommunications

ezispeak was approached by a large Australian telco to help drive change in their multilingual customer service strategy. Transitioning away from a significant BPO was a major point of consideration during a time when this BPO had been their multicultural language services outsourcer.

See Case Study

Energy

Yarra Valley Water

ezispeak has been the Language Services partner to Yarra Valley Water since 2014. The solution designed by ezispeak for this client was the first of its kind in Australia as it was the introduction of a hybrid overflow model. This was required due to escalating costs from a government owned provider.

See Case Study

Government

New Zealand Government

The New Zealand Government's embarked on a national project for the redesign of language assistance for New Zealand’s migrant communities. Their first objective was to establish a new, national telephone interpreting service which would support migrant communities across the country and all of Government. In 2019, ezispeak was awarded the national telephone interpreting services contract for the whole of New Zealand Government.

See Case Study

Health

Alfred Health

ezispeak was commissioned to assist in redesigning care for patients from non-English speaking backgrounds and deliver language at the point of need across telephone and video interventions ensuring patient safety was not compromised.

See Case Study

Focused on your success

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Knowing you better

We understand everyone has different requirements when it comes to language solutions. We organise meetings, so we can continuously strategise better ways to perform, and set out how we aim to meet your objectives.

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Safe and Secure

All of our services have a high level of security and encryption thanks to our ISO 27001 certified technology partners. At ezispeak we assure you that your data is protected

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Better. Faster. Smarter.

To track the success of our services, we provide you with performance reporting through an automated business intelligence platform. This enables us to capture a 360-degree view of service quality if required.

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Supporting your needs

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Your daily support, 24/7

We’re here to help, with whatever you need. We manage all matters related to service, billing, complaints, reporting and feedback.

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We’ve got you

We have easily accessible channels for support should you require it. We aim to have any feedback or complaints addressed as efficiently and quickly as possible.

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Payday made easy

At ezispeak, our invoicing is remitted on the last business day of the month, and will be based on your agreed contract with us.

Meet Our Team

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