Accelerate your customer operations by becoming an expert multilingual service centre with a solution that fuses seamlessly with existing platforms.
We help eliminate the language barrier between companies and migrant customers with cross-platform integration between your existing agent-assisted, digital and self-service platforms.
Our omnichannel localisation solution offers a customised linguistics engine which preserves your businesses branding and terminology, protects information and leverages translation materials and memories.
We are trusted by some of the biggest and best companies in New Zealand and Australia.
Delivering an appropriate telehealth service is always complex. Alfred Health has had a working relationship with ezispeak since 2015. Their drive for quality and innovation is both inspiring and supportive of our organizational values; hence they are the sole provider of telephone interpreting for our health service.
Alfred Health needed a multilingual version of their navigation app to help their patients move around multiple campuses easily. ezispeak partnered with Alfred Health to deliver this patient experience improvement initiative.
Deliver a fluent and positive experience for your migrant customers using their channel of choice.
Reduce your cost to serve by transitioning to a technology driven solution which focuses on process and language automation.
Protect and lift your brand by controlling the narrative and context around each interaction.
Our robust quality assurance framework, which includes translation memories, machine learning and data masking ensures every piece of translated material is of the highest standard.
Our CX-Translator-API provides multilingual capabilities at a fraction of the cost of bilingual agents and phone interpreters.
Supported channels include agent assisted chat, virtual assistants and chatbots, websites, mobile applications, social interactions, emails, surveys, forums, knowledge bases and many more.