Australia’s Premier Interpreter & Translation Company
Even with the greatest products and services, every business-owner understands that unless they can effectively communicate their message and engage with their target audience, they stand little chance of achieving their potential. No company of true ambition designs, creates or delivers to a niche audience and so, in order to grow, it is imperative that their communications departments are bolstered by an interpreter company that understands the business persona and its values.
At Ezispeak, we are Australia’s number one professional translation company. If you are a company that targets the retails consumer market and are still using legacy systems or out-dated approaches to dealing with calls received or placed to your target market, then you stand to benefit immensely from what we can achieve for you.
Our tech stack supports digital customer experiences and we have demonstrable service capability. We can deliver process improvements for your organisation that will result in greater financial efficiencies and our strategic model is built around technology and can be adapted to incorporate the ever-changing technological landscape. In a nutshell, we are a future-facing Australian translation company with a proven workforce management model that can realise 92% of all calls connected within 60 seconds to a professional interpreter.
Our Industry-Leading Interpreter Company Focuses On Customer Experience
While the benefits for our business clients are impressive and the need for this service something that the vast majority of product and service providers are recognising, customers are the ones who gain a significant amount of value.
Think about it, if you were a non-English speaker who desperately needed information or to contact a company but your limited linguistic skills foiled your attempts to resolve whatever issue you had, wouldn’t you be incredibly frustrated? We expect that the interaction would leave a bad taste in your mouth and, should you learn that another company could speak to you in your native tongue, it wouldn’t be a huge leap to take to think that you would be inclined to choose them in future.
Having a translation company in Australia is something that is becoming more and more necessary for this very reason. Customers expect the world to move as quickly as they have become used to in recent years, and failure to meet their expectations will lead to negative word-of-mouth and the possibility of your online rating taking a hit.
For an end user to engage with a service that improves their experience by allowing them to speak with the supplier in their native tongue from their first interaction, this can create the kind of immediate relationship that an English IVR will never be able to replicate. A professional interpreter company working with and for your business can achieve this and ensure that your customers never have to wait for extended periods on the phone while you scramble to find someone capable of speaking with them.
What to Know When Choosing the Right Professional Translation Company
Here at Ezispeak, we ar2e proud of the fact that all other language translation companies do their utmost to imitate our model. However, it is difficult to keep up with a company that continually innovates and strives to deliver more value in more creative and professional ways for their clients.
We are the preeminent translation company in Australia and any business-owner that wants to ensure that they are serving their customers as best they can are invited to call or email us today to learn how we can improve what you already do so well, and help you achieve your potential.
Staying One Step Ahead of Other Translation Companies
Translation is a very important service. It helps to facilitate communication between people from different lingual and cultural backgrounds, to avoid misunderstandings that could lead to problematic consequences.
EziSpeak is an Australian translation agency established in Melbourne and serving the translation and interpreting needs of businesses, government organizations, and individuals all around Australia.
We employ expert interpreters who can make the translation process as simple and effective as possible, so you get maximum benefit from the service.
I would like more information about your Award Winning Telephone Interpreter Service.
Our Standards of Fluency Rise Above Other Interpreting Companies
Any translating and interpreting service should meet or exceed certain minimum requirements. Unfortunately it is the case that not all translation services provide the same standards, and some don’t even provide acceptable standards. You do need to be selective when it comes to choosing a translation company.
At the forefront of these requirements is an ability to help bridge gaps in understanding between different people. That doesn’t happen if all your interpreter can do is make basic word for word translations from one language to another. You need more than that.
What you actually need is an interpreter who can think about the message and process it in the best way to ensure that it is appropriately understood by the other party. This avoids complications that arise from misunderstandings.
Speech is complex by nature. Language has subtleties and nuances that can be difficult for non-native speakers to detect. Even things like tone of voice and body language can be important, and when you think about the differences that can exist in these things between different cultures, it can all add up to much confusion.
Good translators have the ability to transform unintended negative impressions into positive ones by conveying information in the right way. Such translators are not common. They are special. At EziSpeak, we only employ translators who are especially gifted in the facilitation of communication.
Close More Deals Faster, With Our Expert Translation Company
Value is always important, but it’s particularly important to seek it when you are working with a company. This doesn’t mean searching for the cheapest price. It means choosing the interpreter company that does the best job within your budget limit.
There are certain things you can do to make it easier for your interpreter to give extra value on the service provided. By doing these things, you make the interpreting process smoother, which provides more time for the interpreter to make choices about translation options, and this in turn means you’re always going to have the translation that creates the best impression.
The number one thing that can make things better is to have an idea in advance of what you want to communicate, and to share this with your interpreter before the session. By doing this, you help your interpreter to understand the nature of your communication and the objective you are aiming for.
Another thing that will help is to communicate as clearly as possible, and to speak at a steady pace, pausing where appropriate. Not only does this help your translator do the best possible job, but it also helps create a stronger impression of you in the mind of the other party.
Choose the Best Interpreter Company in Australia
EziSpeak will always be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, we will give you the best service possible.
I would like more information about your Multilingual Self-Service IVRs.
EZISPEAK OFFICES
WELLINGTON NZ
Level 16,
Dimension Data House,
157 Lambton Quay,
Wellington, 6011
New Zealand
Phone: 0800 453 771
MELBOURNE AUS
2/12 Risley St,
Richmond VIC 3121
Australia
Phone: +61 1800 796 518
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