Delivering innovative language solutions

Nelson Financial Services is a non-profit organisation​​ which provides free support that is professional and confidential. Working with a diverse range of communities, they needed a language services partner who could assist their clients understand their position in order to achieve better financial outcomes.

Telstra had a need to communicate with international delegates that visited their Global Operations Centre. At times, delegates were from alternate regions that spoke several dialects. Therefore a solution was required that would allow senior Telstra executives to conduct meetings and presentations in English whilst allowing their delegates to listen and communicate in their own language - at the same time.

Alfred Health needed a multilingual version of their navigation app to help their patients move around multiple campuses easily. ezispeak partnered with Alfred Health to deliver this patient experience improvement initiative.

MEDirect has created Australia’s first client-to doctor-direct medicolegal platform. It’s powered by a sophisticated, custom built medicolegal practice management system that drives better health outcomes by facilitating direct collaboration between medicolegal experts and their clients. To support their agenda, they needed a reliable, fast to respond interpreting solution that could scale with them as they continued to grow. ezispeak knew that our video interpreting solution would not only meet their needs as well as their medicolegal experts, but save them money in the process.

As Australia's biggest telecommunications company, Telstra needed a language services provider who could reduce their cost to serve migrant customers through delivering faster connections to interpreters, without sacrificing interpreting quality in the process.

Optus needed a language services partner that was as forward-thinking as they are, with a view to maximise technology use to help deliver a better experience to their migrant customers. ezispeak knew that they could not only meet the needs of Optus today, but well into the future too.

In order to properly communicate with all its residents, the inner city Victorian council of Manningham needed a language service provider who could quickly and accurately translate key documents into multiple languages.

As a well known and respected national employment provider, APM embarked on a transformation project which also incorporated a new approach to communicating with their migrant clients. ezispeak worked alongside APM to integrate language support within their new platforms which would optimise productivity and deliver language at the point of need.

ezispeak has extensive experience working with energy market retailers by optimising the delivery of language services. When we look at how clients procure phone interpreting services, we immediately go to service design. It's how we identify opportunities for improvement, which remove process and financial waste. More importantly, we're able to automate many processes which other suppliers in the market cannot. Furthermore, we're able to deploy services which align with our client's operational objectives which improves migrant customer experience and increases agent productivity.

ezispeak was approached by a large Australian telco to help drive change in their multilingual customer service strategy. Transitioning away from a significant BPO was a major point of consideration during a time when this BPO had been their multicultural language services outsourcer.

ezispeak has been the Language Services partner to Yarra Valley Water since 2014. The solution designed by ezispeak for this client was the first of its kind in Australia as it was the introduction of a hybrid overflow model. This was required due to escalating costs from a government owned provider.

The New Zealand Government's embarked on a national project for the redesign of language assistance for New Zealand’s migrant communities. Their first objective was to establish a new, national telephone interpreting service which would support migrant communities across the country and all of Government. In 2019, ezispeak was awarded the national telephone interpreting services contract for the whole of New Zealand Government.

ezispeak was commissioned to assist in redesigning care for patients from non-English speaking backgrounds and deliver language at the point of need across telephone and video interventions ensuring patient safety was not compromised.